Current Positions Available

• IT & Software Support Consultant 

Addax Business Solutions is an ambitious and growing IT organisation, providing customers across Australia and overseas with comprehensive business solutions including:

• Business Consulting
• Project Management
• Custom Software Development
• Software Implementation & Training
• Hosting/Cloud Computing Services
• IT Support

With a number of high profile clients, Addax Business Solutions is a well regarded consultancy specialising in mid-tier business systems software and innovative IT systems. We have over 20 years experience and offer an excellent working environment, where innovative ideas, continual development, and the desire to learn is fostered.

We have an outstanding team, great systems and fantastic rewards.

WANT TO APPLY?
To apply for a position on our team, please forward a cover letter and your resume to Recruitment.

IT & Software Support Consultant

July 2010

We are looking for a positive and resourceful personality to join our Perth-based head office in the role of IT and Software Support Consultant where you will participate in a customer focussed team providing highly responsive, professional support to our customers. In this role you will be responsible for maintaining great customer relationships through expert, efficient, and cheerful IT support.

This role will require strong organisational skills, a thorough understanding of the Business-to-Business IT/Software industry, and work closely with customers to quickly and efficiently resolve their issues.

Specifically, your job will involve:

• Responding to telephone, email, and online support requests.
• Prioritising and resolving customer issues
• Investigating often challenging customer requirements
• Providing onsite IT support services
• Occasional after hours system maintenance work

You will be responsible for maintaining Addax Business Solutions reputation for high quality, responsive customer service.

WHAT YOU WILL BRING

To be successful in this role, you will have excellent communication and proven customer service skills. You will also be a self-starter who has a demonstrated ability to take control of your schedule, prioritise tasks, and show initiative. In addition to this you will have:

Essential

• A minimum of 2 years relevant experience.
• Diligent and attention to detail
• Logical and methodical troubleshooting approach
• Windows, XP, Vista, and 7 setup and troubleshooting
• Microsoft Server Skills (SBS, Windows Server, Exchange, Migration, etc.)
• Commitment and desire to achieve results
• Networking setup and troubleshooting (routers, firewall, vpn, etc.)
• Demonstrated ability to work in a team
• Maintain backup and DR systems
• Exceptional organisational & multi-tasking skills
• Ability to prioritise and meet deadlines
• Working understanding of Server and Workstation hardware platforms and components
• Valid Driving Licence and own transport (parking and car allowance paid)

Highly Desirable

• Previous software support experience, especially business systems
• Server Virtualisation & VMware & Hyper Skills & Experience.
  (Setup & Maintenance)
• Experience in server based computing (Terminal Server, Citrix etc.)

WHAT’S IN IT FOR YOU?

Located beside a major shopping centre and gym facilities, our modern offices offer ample free parking.

In this exciting role you will have the opportunity to:

• Work closely with a tight knit team
• Be mentored by experienced professionals
• Grow with the role through ongoing training and certification.
• Be provided with a work laptop / phone / home internet access
• Great opportunity to further develop your career path

This is your chance to prove your customer service and IT skills in a challenging and rewarding environment.

For more information, or to express your interest in this position, please contact us via Recruitment

The quality of our human resources is the driving force behind our company and we firmly believe that attracting and retaining great people is the key to our success. Our philosophy is a simple one; great people build great organisations, so we know that our future and success as a company relies heavily on our people.

What we look for

At Addax we’re looking for people who want to grow with us and are willing to stand out from the crowd. We need like-minded thinkers who think that win-win situations are they only acceptable solutions and appreciate that teamwork and taking on board new ideas are also great personal opportunities for growth and development.

We also understand that to create truly valuable solutions for our clients, we need to develop our people and stay ahead of the curve, so we look for people who embrace tomorrow’s technologies and business practices and love stretching their minds to new challenges.

Diversity & Equality

We value our diversity and are proud to have attracted staff from every continent around the globe. In very real terms this means we are focused on harnessing the unique differences our people represent to develop even better solutions for our clients and a better workplace for ourselves.

Employment decisions based on attributes other than a person’s qualification and experience to perform a job (ie; race, gender etc…) is strictly prohibited.

Employment Principles

Our employment principles are designed to ensure that we:

• Provide competitive remuneration and career development opportunities for our people across the business units.
• Our employees see the link between the results they produce and the level of reward they achieve.
  

Remuneration & Benefits

Although the benefits offered differ between roles, some of the benefits we offer may include:

• Attractive remuneration packages
• The opportunity to participate in Performance Bonus Schemes
• Training and development to build a successful career including
• Professional recognition
• Assistance with Study courses
• Challenging career opportunities for broader experience within and across business units nationally and potentially internationally.
• Flexible working arrangements including working from home and variable work hours.
  

For more information contact us via this website or via Recruitment