What is an SSA?
Software support agreements are a contract defining levels of service for Greentree in your organisation. It offers a lot more such as discounted rates for helpdesk support and capped costs exposure for packaging and DRP. SSA’s are all about working with our clients in the most effective manner and for that reason they are flexible enough to be customised to our organisations specific needs.
What are the benefits?
For starters you receive discounted rates for various services that we provide. So there is an immediate direct benefit. Other SSA options provide us with the ability to monitor your systems and ensure that overall there are less issues. By following a pro active philosophy in reducing the number of issues we reduce your support costs.
Want more information?
For more information on the benefits of an SSA and how it can reduce your costs whilst offering a superior level of service please call Tony Meyrick on +61 8 9204 7100.
See Also:
Addax Greentree Support - An Overview
Support Logging Process
Tips For Reducing Your Support Costs |
