Addax IT Support Services offer a complete support base for your organisation, or compliment your existing resources, giving you access to a larger pool of IT knowledge. Addax offers a full range of ongoing 1st, 2nd and 3rd level support and maintenance services in the following areas:
Addax’s Service Desk handles incidents and service requests and provides a single point of contact for IT users. Each issue is logged and monitored until resolved; proving you with the reassurance that even the smallest issue will take priority.
Desktop / Laptop Services
Addax offers maintenance and support management for all day-to-day hardware, software and user-related issues that occur when using your Desktop or Laptop. Whether your computer’s CD Rom isn’t working, you can’t access to your printer, or you receive an untranslatable error message on your screen, you can rest assured that Addax’s IT consultants will know how to fix it.
Services include:
Asset management
Planning & testing
Procurement assistance
Standard OS-build
Staging and Imaging
Deployment
User data migrations
User Support
Server Services
Addax IT consultants offer a comprehensive break-fix and proactive maintenance service for all your server requirements including:
Application Services
File and Print Service
Security Services
Terminal Services
Windows SharePoint Services
Management and Monitoring Services
Addax offers a pro-active, real-time monitoring service of your server, alerting you of potential threats before your system is thrown into chaos. Addax offers a comprehensive range of monitoring services including:
Operating System Monitoring
Server State Monitoring
Network Management
Security Administration
Thresholds Monitoring
Storage Management
Virtualisation
If your organisation relies on multiple servers, chances are you are only utilising a small amount of the capacity of each unit. Addax’s Virtualisation design, deployment and administration services allow you to maximise the use of each server as your business grows, taking full advantage of your IT investment, and reducing the need for additional rack space and costly maintenance.
Active Directory Services
As well as providing central authentication and authorisation services for Windows-based computers, Active Directory (AD) also allows administrators to assign policies, deploy software, and apply critical updates to an organisation from a central database. AD networks can vary from a small installation with a few hundred objects, to a large installation with millions of objects. Addax AD experts can assist with the design and implementation as well as Active Directory server migrations.
Messaging Services
Addax IT services supports all versions of Microsoft exchange environments, including Exchange 2003 design and migrations, Exchange 2003 implementations, and general Exchange management.
Remote Support Services
With Addax’s comprehensive Remote Support Services you will avoid costly callout fees, and receive faster response to your IT issues. Addax’s IT consultants will remotely log in to your server or even your desktop computer screen to diagnose and resolve the problem. Remote Services allow your organisation to benefit from truly personalised user support, training and problem resolution. This service is especially useful for remote or international customers.
Roll Out Services
Utilising Standard Operating Environment (SOE) images dramatically reduces long term maintenance costs for your organisation. Addax IT consultants will work with you to define SOE image content and ‘lock-down’ criteria, assess, design, create and implement your SOE, and manage the lifecycle of your image as the requirements and needs of your organisation change.
Maintenance Support Services
It’s easier to keep your server running than to fix it when it’s broken. Treat your IT infrastructure to a comprehensive monthly health check to ensure everything is running smoothly. Addax IT consultants will undertake pro-active maintenance of all your IT Services, based on your organisation’s requirements.
Services include:
Anti-Virus Management – notification of virus breakouts, monitoring of virus updates and implementation of software upgrades
Patch Management and Deployment - identifying and pushing relevant patches based on your operating system, application and other patches
Break-Fix Support - supplier management and delivery co-ordination, installation and testing, acclimatisation support for desktops, laptops and peripherals and PC refresh and disposal
Backup & Recovery Management - log monitoring and notification, and data restore services
Disaster Recovery Planning (DRP) and Implementation - design and implementation of a DRP solution based on your specific needs and requirements. This service also includes and review and update DRP based on the changing needs of your IT infrastructure
Software Management - software inventory management and license compliance.
Addax's experience with these services guarantees that you will have the support necessary to maximise your IT investment and achieve your overriding strategic business objectives.
